How does being able to answer sales enquiries outside your office hours sound? What’s more, if you are running an eCommerce website, having 24/7 live chat support is just going to help lift your bottom line. If that’s what you’ve been looking for, this post will feature some of the leading live chat companies you can outsource your live chat support too. We will first take an introductory look at each live chat support provider before providing you with a response comparison at the end.
LiveChat Pro
LiveChat Pro is a leading live chat provider which delivers excellent customer service and has achieved a reputable track record of converting visitors into customers. If you manage a webshop and need to handle at least 3,000 visitors on a monthly basis, using LiveChat Pro will be an excellent idea.
Website: http://www.livechatpro.co.uk/
Live Chat Support – Best Features:
- Pay per chat or pay per lead available
- Dutch, French, and German languages supported
- Response time of max 30 seconds guaranteed
- Managed live chat service available on the weekends
- Professional live chat operators are provided upon request
Pricing: Prices range from $499 to $2,999.
OrthoChats
OrthoChats is the world’s leading provider of professionally managed online chats exclusively for orthodontists and their patients. OrthoChats serves more than 300 markets and is available to about four million patients per year. Their team of Smile Specialists create an exceptional online experience for orthodontic clients which leads to stronger after-hours lead capture and happier patients.
Website: http://www.orthochats.com/
Live Chat Support – Best Features:
- 24-hour live online sales and support
- Smile specialists are staffed and trained at the headquarters in Kansas City
- No outsourced or contracted agents
- Intimate understanding of the orthodontic industry
- Customized experience for each practice
- Organic, non-robotic conversations
Pricing: Unknown.
The Chat Shop
The Chat Shop is a people-driven company that strives to create and maintain conversations that inspire every individual it interacts with. If you want your potential clients to gain value from real conversations and not scripted platitudes, The Chat Shop is the perfect live chat service for you.
Website: http://www.thechatshop.com/
Live Chat Support – Best Features:
- Skilled live chat agents that can provide support and lead conversion
- 99% customer satisfaction rating
- UK-based chat agents are monitored stringently
- Live chat consulting services are available
- Able to increase leads by 50%
Pricing: Unknown.
Blue Sky Chat
Blue Sky Chat is a live chat service provide that’s based in Australia. It is also a renowned lead generator and offers live customer support. You can rest assured that they have a consistent track record of maintaining 99% customer satisfaction.
Website: https://www.blueskychat.com/
Live Chat Support – Best Features:
- SMS and email notifications are available
- Initiative to help clients upsell and capture leads
- Available 24/7 to engage site visitors
- Human-to-human communication
- Proprietary software for social media integration
Pricing: Prices range from $119 to $499.
DeskMoz
At DeskMoz, they have a team of over 100 enthusiastic experts, ready to provide all types of Desk services at truly affordable prices. Whether you are looking for reliable live chat agents to maintain customer relationships or improve lead generation, look no further than DeskMoz.
Website: https://deskmoz.com/
Live Chat Support – Best Features:
- Your own personal manager
- 24/7 support available
- 10 days no obligatory trial period
- Sales lead forwarding available
- Simple and easy-to-use dashboard
- White-label solutions available
- Unused chats can be carried forward to next month
Pricing: Prices range from $199 to $999.
LeadChat
At LeadChat, their team has been an invaluable service to their client’s customers by ensuring the latter is serviced to a high level even after normal operational hours. Due to their high levels of commitment and passion for their work, they have helped many clients maintain an open channel of communication. What’s more, LeadChat is an expert in e-commerce live chat, dental live chat, SaaS/software company live chat, legal live chat, and more.
Website: https://www.livechat.com/
Live Chat Support – Best Features:
- 24/7/365 Coverage
- Ensures real human interaction
- CRM integration available
- Own dedicated account manager available
- Pay-per-lead model available
- Expert focus on lead conversion
- Weekly billing options available
- Contactless advantage
- Agents spread across the Philippines, New Zealand, South Africa, and Australia
- Services all English-speaking countries
Pricing: One-time calibration pricing starts at $99.
24echo
At 24echo, you can find live chat agents who can serve as representatives for your business. They can answer your website visitors’ questions in a prompt and professional manner. This means capturing more leads, which then leads to increased sales. What’s more, you will be informed if you need to contact a client immediately.
Website: https://www.livechatinc.com
Live Chat Support – Best Features:
- The team is available 24/7/365
- White-labelled system
- Email notification after every chat
- Provides easy-to-review chat transcripts
- Chat analytics and statistics provided
- 14-day free trial
Pricing: $5 per chat.
Chat Ninjas
The Chat Ninjas team is set up by experienced business owners who understood the power and potential of attracting online leads. Since their inception, they have been successfully helping other businesses harness that power by converting leads into sales. At Chat Ninjas, you can count on them to help you hold conversations with your customers, regardless of that customer’s location. What’s more, they can do so without placing additional strain on business capacity.
Website: http://chat-ninjas.co.uk/
Live Chat Support – Best Features:
- Answer visitors’ questions in real time
- Take and respond to messages outside of hours
- Help arrange appointments
- Fully customized solutions for your branding needs
- A live chat system can be integrated with the existing website
- Free consultation available
- Free 30-day trial
Pricing: Free for Red belt level service, £50/month for blue belt level service, and £1/hr/operator for black belt level service.
ServerHealers
ServerHealers is a professional outsourced web hosting support team that helps to deliver high-quality online customer services as well as server management solutions. If you are looking for an industry-leading technical support team, you can never go wrong with ServerHealers because they care about your business the exact same way how you care about your business.
Website: https://serverhealers.com/
Live Chat Support – Best Features:
- Offers free QA reviews
- Setup at no cost
- A to Z support services are available
- Offers free trial that lasts for five days
- 100% cPanel certified technicians at your disposal
- Provides L1/L2/L3 chat & mail support
- 100% white label support
- Real 24/7/365 technical support
- Ensures super fast response
- Dedicated shift managers
Pricing: Unknown.
Comparing These 10 Outsourced Live Chat Providers
Since one of the key components of using a live chat service is the response time and the types of chat/mail support they provide, we have done a trial test by contacting these live chat companies and testing their response speed. For the live chat response, all the live chat systems offer an instant response but we have measured their speed to give you a better idea of their efficiency. The response speed is based on the first instance an agent replied to us after the auto-generated welcome message.
| Live Chat Provider | Live Chat Response Speed | Is Email Support Available? Speed? |
| LiveChat Pro | 20 – 25 seconds | Yes, web form. Slow. |
| OrthoChats | 10 – 15 seconds | Yes. Fast. |
| The Chat Shop | 10 – 15 seconds | Yes. Fast. |
| Blue Sky Chat | Less than 10 seconds | Yes, through a web form. Fast. |
| 365ChatSupport | 20 – 25 seconds | Yes, web form. Fast. |
| DeskMoz | Less than 10 seconds | No email support. |
| LeadChat | Less than 10 seconds | No email support. |
| 24echo | 10 – 15 seconds | Yes. Slow. |
| Chat Ninjas | 20 – 25 seconds | Yes. Slow. |
| ServerHealers | No chat system to try. | Yes. Fast. |
All in all, when you are choosing to outsource your site’s live chat support to a live chat provider, always remember to compare across the market to find an ideal company to work with. It’s also good if you can determine whether your chosen provider has agents trained in your business niche so that they can answer questions perfectly and create a strong impression on your site visitors by providing excellent customer support.
